Policies – Fitness Cravers

Policies of Fitness Cravers Academy

The privacy policy of Fitness Cravers Academy explains the procedure of information collected by us from “ you” or “our users/clients” from https://www.fitnesscravers.com , one of our main priorities to safeguard all the information provided by our clients being shared or collected on our site. This policy is not applicable to any information collected offline or via channels other than this website. The Privacy Policy of “Fitness Cravers” or “Fitness Cravers Management Pvt. Ltd.” explains the information collected and its usage.

This Policy is effective and applicable to our users from the time they register with our Website and it includes but not limited to collecting data uploaded on our website from our users, conversations between our executives and the users over Phone calls, emails exchanged and any other information that is expressly shared by our users with Fitness Cravers.

By providing information to us and/or using this website ‘www.fitnesscravers.com‘, it is deemed that you agree to the terms and conditions of this Policy. If you do not agree to the terms and conditions of this Policy, we suggest that, you do not provide any information to us or use this Site. it is hereby mentioned that Fitness Cravers reserve the right to change this Policy from time to time for referring to any such changes being made, you may kindly refer to the revised Policy before providing us any of your information.

Third Party Liabilities & Policies

Fitness Cravers do not hold any responsibility of the information collected by any third party either using the Website or through any links on the Website or through any of the advertisements, our policy doesn’t cover any third-party dealings/collections. It is therefore important that you read the other Companies’ privacy policies “Fitness Cravers” or “Fitness Cravers Management Pvt. Ltd.” cannot be held responsible for any such illegalities of any such third party not being associated with us.

When you provide us with your information on our website or through any other medium, you are deemed to accept our Terms of use and you authorize us to disclose your personal information to the Third parties who may contact you in order to provide information about services that are of interest to you. We do enter into legally enforceable contracts with the third parties just to ensure that there may be no misuse of the personal information that they may obtain from our website, It should also be noted that we do not offer or provide any indemnity or guarantee for the same on their behalf. Thereby, you also undertake not to hold us liable for any such breach done by any third party of their legally enforceable contracts or agreements with us, in consequence of which you may have suffered/incurred any sort of wrongful loss or due to which any other person has made any wrongful gains.

Collection of the Information and its Usage

If you use our services or submit any application on our website, we may require certain information from you which may include your personal details like; name, address, telephone number, e-mail that is voluntarily provided to us.We may collect certain information passively viz. demographic information, such as IP address, Internet browser information, demographic data such as your Country, as well as information collected through the use of cookies.

You can choose to block the cookies associated with our website by going onto your ‘Settings’ option but our services may not function properly if in case your cookies are disabled. We do collect your information from third parties such as social media platforms etc and we may combine such information that we get from a third party with the information we already possess.

We may use the information collected in various ways viz. to provide, operate, and maintain our website, to improve, personalize and expand our website, to understand and analyse how you use our website, to develop new products, services, features, and functionality, to communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates, information relating to the services we provide, for your feedback for marketing and promotional purposes, to send you emails or to find and prevent fraud.

Kindly be aware that we cannot control the actions of other users of the website with whom you may choose to share your information and it is solely your responsibility.

Security of Personal Information

Our user’s data and information that is received through our website is stored on our database, that is stored on the servers which is secured behind a firewall; access to the servers is password-protected and access through which is strictly limited. The personal information that you share while using the website, the services, applications or facilities offered therein, may be visible to other users and can be read, collected, or used by them. It is important to note that you are responsible for the personal information or the sensitive personal information you choose to submit with us in such situations.If you have any queries regarding the Website or its contents, kindly contact us at director@fitnesscravers.com.

We may disclose any or all of your sensitive personal information if in case we may find it important to do so for the purpose of national security, law enforcement for the time being in force, or other issues related to public importance wherein such disclosures are deemed to be necessary.

For all the aforesaid purposes, your prior consent would not be needed to disclose any such information provided by you.

Purpose

This Appeals Policy & Procedure applies to any student who wishes to appeal against their assessment decision.

All learners are assessed against our published assessment criteria.
All learners who agree to take our assessment will have received full written and verbal assessment instructions, assessment criteria and support towards assessment completion.
All learners will be assessed by competent trained assessors.

A learner who wishes to appeal against an assessment decision may do so, following this Assessment Appeals Procedure.

Grounds for Appeal

Candidates may appeal if it is believed that:

The assessor was inappropriate in administering the assessment.
The learner was not given a fair opportunity to provide evidence to be assessed against the assessment criteria.
An unavoidable circumstance arose, which was outside the control of the learner, and resulted in the learner being unable to meet the assessment criteria as stated.
We are committed to providing a quality service for our learners and working in an open and accountable way that builds trust and respect. We aim to respond positively to any complaint and work with the complainant to reach a satisfactory conclusion.

We recognize that many concerns can be dealt with quickly.

Our aims are to:
- resolve informal concerns quickly
- keep matters low-key
- enable mediation between the complainant and the individual to whom the complaint has been referred.
The learner is required to:
- Describe the issue in writing to the person concerned
- Record all communications regarding the issue.
An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.

If the learner is unsatisfied with the conclusion and chooses to raise a formal complaint, we will ensure that:
- making a formal complaint is as easy as possible;
- we deal with all complaints promptly, politely and, when appropriate, confidentially;
- we respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc;
- we learn from complaints, use them to improve our service, and review annually our complaints policy and procedures.
- Direct Marketing Communications
  
  From time to time we would like to contact you with details of our products and services. We will only send you communications if you consent to us doing so. We will treat your personal details with the utmost care and will not sell them to other companies for marketing purposes.
  
  Managing and Updating Your Data, Erasure and Asking a Copy of Your Records
  
  We will manage and monitor the use of personal data in the following ways:
  - Aim to collect and process only the information needed
  - Aim to ensure information is accurate
  - Use data for purposes as are described at the point of collection
  - Not keep information longer than is necessary
  - Securely destroy data which is no longer needed
  - Aim to use appropriate technical and organisational security measures to safeguard information
  - Ensure that the rights of people whose information is held is exercise under the GDPR, to include:
  - the right to be informed
  - the right of access to personal information
  - the right to request erasure*
  - the right to request rectification
  - the right to data portability and processing
  - the right to lodge a complaint.
  * The right to erase your details applies only in certain circumstances and may not apply for the following reasons:
  - to comply with a legal obligation
  - to the right of freedom of expression and information.
  - Cookies
    
    Our website uses cookies. These are small text files that are placed on your machine to help the site give a better user experience. Generally, cookies are used to retain user preferences, store information and provide anonymised data to third party applications like Google Analytics. However, if you prefer to disable cookies on the site, then you may disable cookies in your web browser.

Data Security

We are committed to ensuring the security and integrity of personal information we hold and have technical safeguards in place to ensure this. We would notify you if there is any breach of security.

With all electronic communication, the personal data you give us may be sent electronically to across the world and may be used, stored or processed anywhere in the world.

When we collect, process and use personal data, we will take steps to ensure that it is managed securely and in line with this privacy policy.

Disclosure

We will not share your data to other third parties except:

As required to meet your order or request for goods and services
To partner suppliers that process data on our behalf
In response to industry regulators as part of monitoring and quality assurance processes
Where we believe, in good faith, that it is needed to comply with the law or protect the safety of staff, customers, participants or the public.

This policy applies to all training.

We recognise that there may be times when customers are unable to attend training and we aim to be helpful and flexible wherever possible. However, this may affect our costs and the quality of training for other learners, therefore any decisions relating to cancellations will be at the final discretion of the training provider.

Customer Cancellation

Cancellations received up to 03days before the start of the training start date will not be charged the training fee.
No refund will be given for cancellations received 01days prior to the training start date.
No refund will be given for failing to attend the training without any prior notification.

Organisation Cancellation

We reserve the right to cancel or change the training at any time, including but not limited to, lack of participation, venue and equipment unavailability, equipment or trainer availability.
We will aim to provide you with a minimum of 03days notification, or the earliest possible notification of any changes where unforeseen circumstances have resulted in the change.
Learners will not be charged for the training and we will endeavour to provide alternative training arrangements
We will not be deemed liable for any direct or indirect consequential costs that the learner may have incurred as a result of cancelled training, including, but not limited to, accommodation and transportation costs.

General Disclaimer

We shall not be liable for damages resulting from errors or omissions in the training resources.
We shall not be liable for any damages that result from the use of the training materials or content from the training programme.

General Policy Statement

We recognise our responsibility and are fully committed to do all in our power to protect the safety, health and welfare of staff, learners and others.

We aim to ensure, as far as is reasonably practicable, safe premises, equipment and systems of work without risk to health. We recognise the importance of safety and efficiency in prevention of accidents and injuries and will make health and safety a priority.

Aims

To comply with existing statutory and legislative requirements regarding the safety, health and welfare of tutors, learners and relevant others to whom we have legal responsibilities.
To provide equipment that is safe and without risk to health.
To provide such information, instruction, training and supervision as is necessary to ensure the health and safety of tutors, learners and relevant others.
To maintain the training environment in a condition that is safe and without risks to health (including safe means of access and egress to and from the places of work).
To provide and maintain a working environment which is safe and without risks to health, including appropriate facilities and arrangements for the welfare of employees.
To identify and work for the elimination or control of hazards.

Organisation and Arrangements for Health & Safety

Everyone has responsibility for health and safety. Any member of staff must report any failures of policy, hazards or dangerous events to the Managing Director. Tutors, assessors, learners and others have a duty to act responsibly and not to put themselves or others at risk by their acts or omissions. Where relevant, any unsafe conditions must be reported to the tutor or Managing Director. Tutors, assessors and learners must use all control measures and follow safe systems of work and keep the training area clean and tidy.

Guidelines to Health and Safety

Below is a list of some basic guidelines for all to follow:

Keep workplace clean and tidy etc. to prevent slips, trips and falls
Always use equipment correctly as per the instructions
Follow the safety procedures and rules from the Risk Assessment and ask if you are ever uncertain
Never interfere with equipment, electricity or any safety feature
No smoking
Report any defects or damage to any part of the premises or equipment
Do not put yourself or others at risk and this includes horseplay or misuse of equipment.

Fitness Cravers Academy is an established and highly respected company. We have a reputation for providing excellent, professional services and we enjoy strong relationships with our learners as their destination for becoming a fitness professional.

While providing this service, we will use a range of social media and other news media and we have a responsibility to be open and responsive to information requests. Social media is among the many ways our customers and business partners build their individual perceptions of Fitness Cravers Academy and the work we do in our industry

Purpose

This policy exists to assure that information disclosed by Fitness Cravers Academy is timely, accurate, comprehensive, authoritative and relevant to all aspects of Fitness Cravers Academy. Adherence to this policy is intended to provide an effective and efficient framework to facilitate the timely dissemination of information.

Scope

This media policy applies to all employees of Fitness Cravers Academy and its subsidiaries and divisions as well as members of its Board of Directors. This policy covers all external news media and social media including broadcast, electronic and print.

Designation of Company Spokesperson

Rudra Rajput is designated as Fitness Cravers Academy’s principal media contact and company spokesperson. Rudra Rajput has expertise in media relations and weighs each media inquiry to determine the best way to provide information. Among their corporate communications responsibilities they aim to:

Increase public awareness and understanding of Fitness Cravers Academy, the services that we provide and our future prospects for growth.
Promote a positive public image of Fitness Cravers Academyand the work we do to the audiences that are important to the company, which includes existing and prospective learners, employees and our industry peers.

Guidelines for Talking with the Media

A reporter, producer or other news media may contact you for a number of reasons, for example:

To get information about Fitness Cravers Academy.
To get information or comment about an action or event that could impact our industry, new product launches, etc
To get general information on a topical story in your community

Refer all media calls to the company’s spokesperson named above. Please do not say you are not allowed to talk to a reporter or have to get permission to do so. Instead, tell the reporter: “Fitness Cravers Academy policy is to refer all media inquiries to the company’s spokesperson. You can reach them at (insert telephone number).”

Whenever taking a call from the media, the same courtesy and professionalism in which we approach customers should be displayed toward the media. Please act quickly when approached by the media to ensure that the reporter’s deadline is met. This is important because the way this call is handled may be the reporter’s first impression of Fitness Cravers Academy and that first impression may end up in the story published. In order to promote our customer service image, it is important to respond quickly, courteously and professionally to all media calls.

Guidelines for Photographs and Film

A similar process as described above will be used when someone from the media is requesting permission to take photographs or to film inside our facilities. Refer the caller to the company’s spokesperson named above. No one will be given access to our facility for a photo or filming without approval from the company’s spokesperson, and equally important, the company’s spokesperson will not give approval without talking in advance with the manager of the facility. This is a joint decision between the facility and the company’s spokesperson. Decisions will be based upon a number of considerations including but not limited to:

What does Fitness Cravers Academyhave to gain from the photo and filming?
How much disruption will this cause to operations?
What is the age and condition of the facility?
Does the facility look ‘picture perfect’ good?

When dealing with reporters and camera crews who may show up unannounced, the facility manager and staff should act with the same courtesy and professionalism as we approach customers. Contact the company’s spokesperson named above immediately and let them know which news source is there so that they can contact the camera crew’s newsroom or the print photographer’s editor for clarification.

We cannot prevent the filming or photographing in areas outside of our facilities, which we do not operate. Examples would include parks and outdoor spaces.

The following guidelines should be used when television camera crews or print photographers show up unannounced at your facility:

The media cannot enter our facility to photograph or film without permission.
The media cannot block the entrance to our facility or prevent people from entering our facility or conducting business as usual.

Be courteous and friendly, but also remember that no matter how congenial or affirming the reporter, photographer or camera crew are, everything you say and do may be observed and reported by the media representative.

Guidelines for Seeking Media Coverage

In circumstances in which you believe you have a positive news story to share with the public, contact the company’s spokesperson named above. It is the only department authorized to distribute Fitness Cravers Academy news releases, pitch coverage of particular events or hold news conferences.

Do not call a reporter directly without first consulting the company’s spokesperson
The company’s spokesperson will work with you to gather information and determine if and how the news media should be contacted.

Policy

This policy provides guidance for employee use of social media, which should be broadly understood for the purposes of this policy to include blogs, wikis, microblogs, message boards, chat rooms, electronic newsletters, online forums, social networking sites, and other sites and services that permit users to share information with others in a contemporaneous manner.

Procedures

The following principles apply to professional use of social media on behalf of Fitness Cravers Academy as well as personal use of social media when referencing Fitness Cravers Academy:

Employees need to know and adhere to the Fitness Cravers Academy’sCode of Conduct, Employee Handbook, and/or other company policies when using social media in reference to Fitness Cravers Academy.
Employees should be aware of the effect their actions may have on their own image, as well as Fitness Cravers Academy’s The information that employees post or publish may be public information for a long time.
Employees should be aware that Fitness Cravers Academymay observe content and information made available by employees through social media. Employees should use their best judgment in posting material that is neither inappropriate nor harmful to Fitness Cravers Academy, its employees, or customers.
Although not an exclusive list, some specific examples of prohibited social media conduct include posting commentary, content, or images that are defamatory, pornographic, proprietary, harassing, libellous, or that can create a hostile work environment.
Employees are not to publish, post or release any information that is considered confidential or not public. If there are questions about what is considered confidential, employees should check with Fitness Cravers Academy.
Social media networks, blogs and other types of online content sometimes generate press and media attention or legal questions. Employees should refer these inquiries to authorised Fitness Cravers Academy
If employees encounter a situation while using social media that threatens to become antagonistic, employees should disengage from the dialogue in a polite manner and seek advice from Fitness Cravers Academy.
Employees should get appropriate permission before you refer to or post images of current or former employees, members, vendors or suppliers. Additionally, employees should get appropriate permission to use a third party’s copyrights, copyrighted material, trademarks, service marks or other intellectual property.
Social media use shouldn’t interfere with employee’s responsibilities at Fitness Cravers Academy. When using Fitness Cravers Academycomputer systems, use of social media for business purposes is allowed (for example Fitness Cravers Academy Facebook, Twitter, blogs and LinkedIn), but personal use of social media networks or personal blogging of online content is discouraged and could result in disciplinary action.
If employees publish content after‐hours that involves work or subjects associated with Fitness Cravers Academy, a disclaimer should be used, such as this: ‘The postings on this site are my own and may not represent Fitness Cravers Academypositions, strategies or opinions.’
It is highly recommended that employees keep Fitness Cravers Academyrelated social media accounts separate from personal accounts, if practical.

We, Fitness Cravers Academy, are committed to promoting equality of opportunity in providing any and all training and assessments (if applicable).

We are committed to ensuring that all staff, tutors and learners:

Actively promote equality of opportunity for all persons.
Prevent unlawful occurrences of direct discrimination, indirect discrimination, harassment and victimisation.
Fulfil the legal obligations under the equality legislation and associated Codes of Practice.
Promote a harmonious working and training environment where all people are treated with respect and helped to achieve their full potential.
Take positive action, where necessary, to adhere to our Equal Opportunities Policy.

Statement of Policy

The aim of this policy is to communicate our commitment to promoting equality of opportunity in providing any and all of our training products and services.

Scope of Policy

This policy applies to:

All learners who apply for training.
All training events or activities.
All resource and support opportunities that we offer.
All staff who are employed or contracted to work with or for us.

Equality Commitments

We are committed to:

Taking positive action to promote equality of opportunity for all persons.
Preventing unlawful occurrences of direct discrimination, indirect discrimination, harassment and victimisation.
Actively fulfilling our obligations under PD:Approval’s Code of Practice andFitness Cravers Academy’scode of ethics.
Promoting a harmonious working and training environment where all people are treated with respect and helped to achieve their full potential.
Taking positive action, where necessary, to adhere to our Equal Opportunities Policy.

Implementation

We accept responsibility for the effective implementation of this policy. In order to implement the policy, we shall:

Ensure that training course places are allocated solely on the individual
merits of the learner’s suitability for the course.
Not discriminate or treat any individual unfairly on grounds of gender, race, disability, ethnic origin, religion, sexual orientation or social background.
Aim to make reasonable arrangements to enable individuals with individual needs and/or disabilities to access the training on the same grounds as all other applicants.
Provide a consistent variety of teaching and learning methods and resources to cater for the diverse needs and backgrounds of the learners.
Review the training and assessment processes diligently to measure the effectiveness of the learning methods, training materials and assessment process in meeting the diverse needs of the learners.
expect all staff to make a positive contribution towards maintaining an environment of equal opportunity throughout the organisation. Please make sure you observe this policy at all times.
Provide individual support to individuals who have identified specific learning requirements or require additional support.
Ensure that staff take part in training and personal development to enable them to confidently and competently meet our Equal Opportunities Policy and maximise the learning and achievement of the learners.

Equality in Recruitment

Jobs will be open equally to all eligible candidates, and appointments will only be dependent upon an applicant’s ability to perform the job role to the standard required.
The necessary skills, experience and qualities for the position will be set in advance for the job and will be demonstrably measurable.
Applicants will be made aware of the criteria in advance and this alone will be used as a basis for selection.
Recruitment procedures will be fair, open and transparent.
The recruitment and selection team will be expected to operate within our Equal Opportunities Policy and practices to reduce the possibility of discrimination.

Complaints

Any learner who believes that they have not been treated fairly, and in accordance with this policy, is entitled to raise their concerns by following our Complaints Procedure.

Any complaints of discrimination will be dealt with fairly, promptly and confidentially.

We reserve the right to change our Equal Opportunities Policy without prior notice. This policy is kept under review and subject to change in line with changes and amendments to law and any events that require the policy is updated.

Customer Service and Complaints

We aim to ensure that learners are given clear, accurate and timely information pertaining to our training and assessment. We expect tutors and staff to provide excellent quality training and assessment at all times. Any learner who believes that they have not been treated fairly or have not received appropriate customer care, may raise their concerns.

Details of our Complaint Procedure are available at https://fitnesscravers.desky.support/.

As a Training Provider, we recognise the importance of making sure that each learner receives a consistently high quality of training from each and every tutor and at each venue where they are trained and assessed (if applicable).

To ensure a consistently high standard of training and assessment across the range of training offered, we will ensure that we will adhere to the specified criteria in the PD:Approval Code of Conduct and Practice for Endorsed providers and approval criteria.

Our Internal Quality Assurance Procedure will include the following tasks to ensure consistency.

Quality Assurance Plan

Identify a suitably trained Internal Quality Assurance who is responsible for verifying the quality and standards of our training programmes.
Produce an Internal Quality Assurance Sampling Plan that ensures:

training and assessments are observed and monitored against the PD:Approval quality standards by an experienced and qualified Trainer/Internal Quality Assurer to ensure that there is a consistent level of quality across all training and assessments
assessors are sufficiently trained and qualified to make valid and reliable assessment decisions
adequate support and training for inexperienced trainers/assessors
experienced tutors/assessors to support less experienced tutors/assessors.

Verify Assessment Decisions & Assessor Performance (if applicable) and provide written feedback to trainers and assessors in relation to:

The extent to which the training and assessment meets PD:Approval quality standards in relation to validity, reliability, sufficiency and authenticity.
Assessment planning, assessing performance and other evidence, making judgements, giving feedback and recording decisions.
Their competence and development needs.

Conduct regular meetings with Training and Assessment team to:

Discuss and agree actions towards standardisation and retain minutes of meetings.
Review training programme and assessment practice to identify action plans for development.
Discuss and agree staff development needs and action plan for implementation.

Ensure that all existing and newly recruited tutors/assessors are technically and occupationally competent.